By Eric Goldring
For years I have been dealing with Non-Buyer’s Remorse: Seabourn guests who declined, forgot or didn’t know about the 5% discount you receive when you make a refundable Open Booking. An Open Booking, which is fully refundable, is just that: A booking with no specific cruise attached to it; you decide
This is a story of how a cruise line not only can correct it errors, but use the experience to create a “WOW” moment. Even I, the critical one, am impressed! A few months ago I was not very happy with Oceania Cruises. I have clients from two countries on
Today it was officially announced that construction of The Yachts of Seabourn’s third new ultra-luxury yacht, Seabourn Quest, is progressing well, and the company expects to take delivery of the vessel several weeks earlier than anticipated in May 2011. Following the delivery, Seabourn will operate two pre-inaugural cruises: a three-day
I received an email this morning about a Cruise Critic poster’s idea that Seabourn should spend its money mailing comment cards to guests for their arrival back home, hire a person to be their ombudsman and have focus groups organized by telephone messages to determine when the past guest would
Seabourn has, without much grace or coordination (so you think I am not impartial?!), begun tweaking the use of the The Restaurant (main dining room) and its larger ships. It has also begun making some other small changes. I will detail these in a moment. But before I do I
The delivery of the Seabourn Odyssey was late and troublesome. The delivery of the Seabourn Sojourn was on time and of great quality. The Seabourn Quest is going to be early! So what to do with a brand new ship that is going to be ready before the Maiden Voyage:
I am, frankly, tired of cleaning up messes and responding to emails about the problems British and other guests who book Seabourn and many other lines in the United Kingdom, so let me just put it out here. THE RULES ARE DIFFERENT!!!! I have mentioned many times that if you book in
I wasn’t going to write about this subject for a while, but it may just be coincidence…or not…but recently I had some issues with Oceania about booking my non-U.S. clients on the line. For privacy reasons I will not go into the details or the resolution, but when I read
Update – July 2023: This article was originally written in 2010 and let’s face it, cruise lines change over time. They change due to the executives running the lines, what “luxury” means to them, their demographics, the then current economics and much more. As a result, while this article is very
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