So I am sitting here waiting for my chicken to finish marinating before hitting the barbecue and I receive a note that a travel agency (Key Cruises and Tours of Bucks County, Pennsylvania) was trying to take a cheap (and grossly inaccurate) shot at Goldring Travel. (BTW, I have never met this agency and have never had – to my knowledge- a client that has moved to Goldring Travel from them, so I don’t know why the “shot across my bow”.)
So I took a look at the article entitled “So What’s Wrong With Seabourn Cruises?” The article starts out, “An independent luxury travel agency owner in New Jersey continually takes shots at Regent Seven Seas Cruises on his blog and, to a lesser degree, other cruise lines that are NOT Seabourn. While any travel agent is entitled to his or her opinion, why doesn’t this agent blog about the recent issues on Seabourn Cruise Line? Two particular incidents occurred on Seabourn Cruises that were not addresssed on that agent’s cruise blog, but have been well documented: “Getting kicked off the ship” and “Getting soaked on the ship“
OK, Marcy and Jeff Silverman of Key Cruises and Tours (see, I will use your name), let me explain not only why you are lousy travel agents, but why people should not rely upon Key Traveler or Key Cruises and Tours when planning their vacations. I mean if you are going to stick your neck out, you better be ready to have it chopped off, right?
First, why make it personal? If you have an issue with Seabourn, keep me out of it. But if you are taking a shot at me, at least of the class and integrity to use my name. (And, why go after another travel agency in the first place? Is it just that you need some publicity?)
Second, why drag up two (inaccurately) reported incidents as if those two isolated incidents – of the thousands and thousands of Seabourn cruises where guests have their expectations far exceeded – should weigh on a client’s decision of which line to cruise on.
While perfection is a goal, not a possibility, it is not ironic that just today an AvidCruiser site posted an article: A Close Call and Seabourn Sojourn’s Crew is Up to the Challenge about how Seabourn sent staff to the airport to meet two passengers that decided to fly in the day of the cruise (always a big risk) whose flight was delayed 6 hours and were going to miss the ship. That is pretty consistent with what I regularly report. In fact, I just wrote the other day about some very recent extremely satisfied Seabourn guests. Check it out.
So, with the table set, let’s talk about what Marcy and Jeff Silverman of Key Cruises and Tours have spouted…and what the truth is.
So, now that you have read about the two isolated complained of incidents and you have read about the numerous good incidents, let’s have Jeff and Marcy respond. They can have space here or they can post on The Gold Standard Forum if they like.
But, more importantly, wouldn’t you rather use a travel agent that is more focused on making sure you have accurate information then dredging up old mis-information and taking cheap shots at another travel agency? I thought so.
I want you to truly understand the difference. So bring me your Key Cruises and Tours recommendation and pricing. I will, for no cost or obligation, let you know what I think of Marcy and Jeff’s travel plan and pricing. That does not mean I want to steal their business. (Heck if they did it right I will let you know.) It means that I take my reputation very seriously and will take on any travel agency that engages in such practices.
At Goldring Travel we want to earn your business for life…by doing right for you each and every time.