By Eric Goldring
Today Regent Seven Seas Cruises, the world’s most expensive (and purportedly most inclusive) cruise line, announced its earnings for the second quarter of 2014. I find it interesting that in its press release Chairman and CEO, Frank Del Rio stated, “We are pleased with our financial results, including record revenue…
Regent Seven Seas – again – lets down its passengers with poor customer service…again! Lousy Customer Service…Again The Regent Seven Seas Mariner was late arriving into Civitavecchia, Italy today due to a malfunction of some lifeboat equipment during routine maintenance the day before; so the last leg of the cruise
When Regent Seven Seas Cruises posted a poll on Cruise Critic seeking out preferences as to dress code I smirked. I “knew” the decision has already been made to go casual. That poll was, to be sure, more like a lawyer looking for support for a position than a scientist
Frank Del Rio, President and CEO of Prestige Cruise Holdings, owner of Regent Seven Seas, recently was interviewed by Travel Weekly Magazine. The article was about sales and marketing of Oceania and, to a much lesser extent, Regent. There was an interesting exchange: Q: With Regent, you chose to include
There is no question that the Regent Seven Seas Navigator has been the ugly duckling of the fleet for some years now. She has had problems with vibration, air conditioning and plumbing, tired interior spaces and, to be sure, service issues as well. Prestige Cruise Holdings, parent of Regent Seven
I had a long conversation with Prestige Cruise Holdings today and, before I give the details, I would like to say that I am quite impressed with how Regent Seven Seas is now responding to the situation. It is, it would seem, a refreshing return to the former Radisson levels
For the past few days we have had some pretty interesting and honest discussion about the trials and tribulations at Regent Seven Seas Cruises. I am sure as you have read them you probably feel I am very negative about Regent. Well, guess what: You Are Wrong! Going back to
As I have recently posted, I am very conflicted: Regent Seven Seas is finally starting to do and deliver the things it should have been doing and delivering, but it is doing it late and at the highest prices in the industry…while saying somethings publicly that don’t really help the
It seems like every day I am receiving Google alerts about yet another review, blog or travelogue by someone currently on a Regent cruise. My guess is that Regent is trying to quell some of the bad news of late by exposing chosen writers to write about their experiences…or at
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