– Avalon Myanmar – Myanmar River Cruise – April 2017
*Azamara Club Cruises – Azamara Journey – Singapore to Dubai (April 8, 2018)
* Azamara Quest – Southeast Asia and Japan (February 2015)
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Part I
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part II
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part III
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part IV
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Some Final Observations and Thoughts
– The Prologue to the Travelogue
– The Adventure Begins…With a Bump or Two
– Settling In Made Easy
– Luxury Touches Here, There and OK, Not, Everywhere…But There Are Lots of Them!
– Asian Flair Onboard and On Shore
– Private Tours, Israel and Conflicts in Perceptions and Perspective
Celebrity Equinox 2009 – Egypt…Impressive and Depressing
– Dining With the Captain and the Reidel Wine Seminar
– The Last Dinner (Tuscan Grille) and Disembarkation
– What Happens When A Class Act Meets Highly Discounted Cruise Fare
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part I
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part II
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part III
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part IV (Food & Wine!)
– Princess Cruises Doesn’t Treat You Like Royalty; Celebrity Cruises Does! Which is a Better Value for the Upscale Cruise Guest? Part I
– Celebrity Silhouette vs. -Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part II: The Standard Veranda Staterooms
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part III: Treating You Right From The Start
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part IV: The Wine Lists Speak Volumes (As Do The Beverage Packages)
Regent Seven Seas Voyager – August 2017
– Italy and Corisca 2014 – Part I
– Italy and Corisca 2014 – Part II (Getting There, The Stateroom and First Impressions)
– Italy and Corisca 2014 – Part III (“You Can’t Teach Five Star Service” and Bonafacio, Corsica)
– Italy and Corisca 2014 – Part IV (Calvi, Monaco, Portofino, Porto Azzurro…and Stale Bread)
– Italy and Corisca 2014 – Part V (My Last Day…and How The Chef’s Team Makes It Happen)
Regent Seven Seas – again – lets down its passengers with poor customer service…again!
|Lousy Customer Service…Again|
The Regent Seven Seas Mariner was late arriving into Civitavecchia, Italy today due to a malfunction of some lifeboat equipment during routine maintenance the day before; so the last leg of the cruise from Livorno was delayed. This resulted in the ship being approximately three hours late…and, therefore, many of the passengers’ flights home would be missed.
For those passengers (I can’t call them guests after you read this) who booked their air with Regent Seven Seas, efforts are being made by the line to arrange new flights for them, provide them with hotel room and a $100 per person stipend for meals. However, while the passengers were told that Regent was working on new flights, apparently that was not the case (for at least some) as the United Kingdom office was closed and nothing was done for them.
So while the Regent air-booked guests assumed all was being taken care of, the fact is it was not…and it is reported that their on-ground support consisted of a single individual that road with them on the bus to the airport advising them he knew nothing and, upon arrival, simply pointed them to the airline check-in desks (some of which were not even open for the flights finally assigned).
Worse, for those passengers who did not book their air with Regent Seven Seas, the were – shall we say – cut adrift. Regent offered them nothing and, in fact, even cut off the internet leaving many of the passengers unable to communicate with the airlines or to book alternative flights. (Regent had, apparently, provided free internet until the ship reached Civitavecchia, but it is reported it then cut it off with the crew claiming that the cruise was over.)
The fact is that “ship happens” and it is totally understandable that the late arrival occurred to do a mechanical issue. It is why when clients ask me if a close connection will work I always…that is always…advise against it. (When I flew out of Rome last month after my SeaDream Yacht Club cruise, I chose to make a later flight with a connection so my departure time was 1:20 p.m.)
However, when “ship happens” – especially on a luxury cruise line that claims it is not five star, but six star – there better be some pretty great customer service…not only for the arriving guests, but the departing ones as well. And while to expect Regent Seven Seas to deliver a perfect solution for each of its passengers is not reasonable, for it to hinder its passengers from even arranging their own solutions is inexcusable.
Goldring Travel LLC
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