Regent Seven Seas Cruises – Reported Earnings for Second Quarter 2014: A Lesson In Making the Bad Seem Good

Goldring Travel August 12, 2014

Today Regent Seven Seas Cruises, the world’s most expensive (and purportedly most inclusive) cruise line, announced its earnings for the second quarter of 2014. I find it interesting that in its press release Chairman and CEO, Frank Del Rio stated, “We are pleased with our financial results, including record revenue… In July, construction began on

Regent Seven Seas Cruises – “Ship Happens”…But You Are On Your Own: Inexcusably Poor Customer Service

Goldring Travel August 30, 2013

Regent Seven Seas – again – lets down its passengers with poor customer service…again! Lousy Customer Service…Again The Regent Seven Seas Mariner was late arriving into Civitavecchia, Italy today due to a malfunction of some lifeboat equipment during routine maintenance the day before; so the last leg of the cruise from Livorno was delayed. This

Regent Seven Seas Dress Code Downgrade – Relying on Cruise Critic: A Mere Ploy. But What Is the Value Of It All?

Goldring Travel October 16, 2009

When Regent Seven Seas Cruises posted a poll on Cruise Critic seeking out preferences as to dress code I smirked. I “knew” the decision has already been made to go casual. That poll was, to be sure, more like a lawyer looking for support for a position than a scientist looking for data. And, alas,

Regent Seven Seas v. Seabourn: Philosophy, Pricing and Practice

Goldring Travel July 28, 2009

Frank Del Rio, President and CEO of Prestige Cruise Holdings, owner of Regent Seven Seas, recently was interviewed by Travel Weekly Magazine. The article was about sales and marketing of Oceania and, to a much lesser extent, Regent. There was an interesting exchange: Q: With Regent, you chose to include shore excursions rather than lower

Regent Seven Seas Navigator – Some Details on Her January 2010 Drydocking

Goldring Travel June 10, 2009

There is no question that the Regent Seven Seas Navigator has been the ugly duckling of the fleet for some years now. She has had problems with vibration, air conditioning and plumbing, tired interior spaces and, to be sure, service issues as well. Prestige Cruise Holdings, parent of Regent Seven Seas, has made a huge

Regent Voyager World Cruise – Pod Problems Update No. 3

Goldring Travel March 29, 2009

I had a long conversation with Prestige Cruise Holdings today and, before I give the details, I would like to say that I am quite impressed with how Regent Seven Seas is now responding to the situation. It is, it would seem, a refreshing return to the former Radisson levels of customer service, or quite

What Does the Future Hold For Regent Seven Seas Cruises?

Goldring Travel March 6, 2009

For the past few days we have had some pretty interesting and honest discussion about the trials and tribulations at Regent Seven Seas Cruises. I am sure as you have read them you probably feel I am very negative about Regent. Well, guess what: You Are Wrong! Going back to 2003 or 4 (I don’t

And The “Regent Seven Seas” Revolt Begins…Unfortunately.

Goldring Travel February 3, 2009

As I have recently posted, I am very conflicted: Regent Seven Seas is finally starting to do and deliver the things it should have been doing and delivering, but it is doing it late and at the highest prices in the industry…while saying somethings publicly that don’t really help the cause. So what I am

Fresh Reports Regarding Regent Seven Seas Post-Refurbishment Abound (Note: Some Interesting Discussion in the Comments)

Goldring Travel January 28, 2009

It seems like every day I am receiving Google alerts about yet another review, blog or travelogue by someone currently on a Regent cruise. My guess is that Regent is trying to quell some of the bad news of late by exposing chosen writers to write about their experiences…or at least encourage those that do

Regent Seven Seas Announces Plan For Big Improvements

Goldring Travel January 19, 2009

I know I seem to be beating on Regent Seven Seas Cruises and that, at times, it just seems unfair. So with this post I am conflicted. Do I cheer for Regent’s below mentioned commitments to improve its product or do I rehash what I have been saying for years: Regent does not deliver what

Windstar’s Wind Surf – Caribbean – January 2014

Goldring Travel Blog – Making Waves

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