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Goldring Travel Blog – Making Waves

Cruise & Travel News, Reviews, Opinions, Deals & More

Regent Seven Seas Cruises – Reported Earnings for Second Quarter 2014: A Lesson In Making the Bad Seem Good

Today Regent Seven Seas Cruises, the world’s most expensive (and purportedly most inclusive) cruise line, announced its earnings for the second quarter of 2014. I find it interesting that in its press release Chairman and CEO, Frank Del Rio stated, “We are pleased with our financial results, including record revenue… In July, construction began on

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Regent Seven Seas Cruises – “Ship Happens”…But You Are On Your Own: Inexcusably Poor Customer Service

Regent Seven Seas – again – lets down its passengers with poor customer service…again! Lousy Customer Service…Again The Regent Seven Seas Mariner was late arriving into Civitavecchia, Italy today due to a malfunction of some lifeboat equipment during routine maintenance the day before; so the last leg of the cruise from Livorno was delayed.  This

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Regent Seven Seas v. Seabourn: Philosophy, Pricing and Practice

Frank Del Rio, President and CEO of Prestige Cruise Holdings, owner of Regent Seven Seas, recently was interviewed by Travel Weekly Magazine. The article was about sales and marketing of Oceania and, to a much lesser extent, Regent. There was an interesting exchange: Q: With Regent, you chose to include shore excursions rather than lower

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Regent Voyager World Cruise – Pod Problems Update No. 3

I had a long conversation with Prestige Cruise Holdings today and, before I give the details, I would like to say that I am quite impressed with how Regent Seven Seas is now responding to the situation.  It is, it would seem, a refreshing return to the former Radisson levels of customer service, or quite

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What Does the Future Hold For Regent Seven Seas Cruises?

For the past few days we have had some pretty interesting and honest discussion about the trials and tribulations at Regent Seven Seas Cruises. I am sure as you have read them you probably feel I am very negative about Regent. Well, guess what: You Are Wrong! Going back to 2003 or 4 (I don’t

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And The “Regent Seven Seas” Revolt Begins…Unfortunately.

As I have recently posted, I am very conflicted:  Regent Seven Seas is finally starting to do and deliver the things it should have been doing and delivering, but it is doing it late and at the highest prices in the industry…while saying somethings publicly that don’t really help the cause.  So what I am

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Regent Seven Seas Announces Plan For Big Improvements

I know I seem to be beating on Regent Seven Seas Cruises and that, at times, it just seems unfair.  So with this post I am conflicted.  Do I cheer for Regent’s below mentioned commitments to improve its product or do I rehash what I have been saying for years:  Regent does not deliver what

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