By Eric Goldring
Regent Seven Seas Cruises is struggling to make things as right as possible for its guests aboard its crippled Voyager for their October 3, 2010 cruise and for its guests who were to board her on October 17, 2010. Having dealt with a similar problem during Voyager’s 2009 World Cruise, Regent
It has happened again: The Regent Seven Seas Voyager has been disabled with a propulsion pod problem and its current cruise (and, it seems clear, an uncertain number of future cruises) has been canceled. The ship is currently in Piraeus, Greece waiting for arrangements to be made at the most
If you are looking for a U.S. travel agent who specializes in selling The Yachts of Seabourn cruises, or for that matter any luxury cruise, your plight just become easier! As technology advances and our world becomes smaller communication becomes easier. However, one thing that I simply do not accept is that
Tonight I stumbled across a 1996 news release about Seabourn’s acquisition of the Seabourn Legend from the then failing (now long gone) Royal Cruise Line. It seems Seabourn has two ships named Odyssey: SAN FRANCISCO–(BUSINESS WIRE)–Jan. 18, 1996–Seabourn Cruise Line announced today that an agreement has been concluded for its acquisition
I generally do not post the day to day changes in the dealings with the various cruise lines including such things as Carnival slightly shortening each penalty period. But I had to write about this one: Effective Wednesday, December 1, 2010, ALL Princess Cruises and Cunard Line bookings will automatically
On Friday through Sunday the Oceania Marina was taken out for a spin; ‘er uh, her sea trials. Reports are she performed admirably maintaining a 22 knot speed and engaging in all the maneuvers required without issue (such as completing time trials, emergency maneuvers, tight 360 degree turns, etc.) Oceania
I received an email from a client today…a former Regent devotee….who just returned from another Seabourn cruise. She wrote, in part: “[I]n a word – P-E-R-F-E-C-T. (We have a future open booking)“ I have listened for years about how wonderful Regent Seven Seas was and how, absent a balcony, the Regent
For years I have been dealing with Non-Buyer’s Remorse: Seabourn guests who declined, forgot or didn’t know about the 5% discount you receive when you make a refundable Open Booking. An Open Booking, which is fully refundable, is just that: A booking with no specific cruise attached to it; you decide
This is a story of how a cruise line not only can correct it errors, but use the experience to create a “WOW” moment. Even I, the critical one, am impressed! A few months ago I was not very happy with Oceania Cruises. I have clients from two countries on
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