What Happens When Customer Service, Rather Than The Customer, Is Right (?)

A singer, David Carroll, had his $4,000 guitar, sent as checked luggage, broken by United Airlines. When United jerked him around…

[youtube https://www.youtube.com/watch?v=5YGc4zOqozo&hl=en&fs=1&color1=0x5d1719&color2=0xcd311b&border=1&w=580&h=360]