– Avalon Myanmar – Myanmar River Cruise – April 2017
Avalon Waterways – Myanmar – Part VI (Kya Hnyat to Kyauk Myaung)
Avalon Waterways – Myanmar – Part IX (The Ship: Avalon Myanmar)
Avalon Waterways – Myanmar (Burma) – Reflections: “Isn’t This Amazing!?”
*Azamara Club Cruises – Azamara Journey – Singapore to Dubai (April 8, 2018)
* Azamara Quest – Southeast Asia and Japan (February 2015)
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Part I
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part II
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part III
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part IV
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Some Final Observations and Thoughts
– The Prologue to the Travelogue
– The Adventure Begins…With a Bump or Two
– Settling In Made Easy
– Luxury Touches Here, There and OK, Not, Everywhere…But There Are Lots of Them!
– Asian Flair Onboard and On Shore
– Private Tours, Israel and Conflicts in Perceptions and Perspective
Celebrity Equinox 2009 – Egypt…Impressive and Depressing
– Dining With the Captain and the Reidel Wine Seminar
– The Last Dinner (Tuscan Grille) and Disembarkation
– What Happens When A Class Act Meets Highly Discounted Cruise Fare
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part I
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part II
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part III
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part IV (Food & Wine!)
– Princess Cruises Doesn’t Treat You Like Royalty; Celebrity Cruises Does! Which is a Better Value for the Upscale Cruise Guest? Part I
– Celebrity Silhouette vs. -Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part II: The Standard Veranda Staterooms
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part III: Treating You Right From The Start
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part IV: The Wine Lists Speak Volumes (As Do The Beverage Packages)
Regent Seven Seas Voyager – August 2017
– Italy and Corisca 2014 – Part I
– Italy and Corisca 2014 – Part II (Getting There, The Stateroom and First Impressions)
– Italy and Corisca 2014 – Part III (“You Can’t Teach Five Star Service” and Bonafacio, Corsica)
– Italy and Corisca 2014 – Part IV (Calvi, Monaco, Portofino, Porto Azzurro…and Stale Bread)
– Italy and Corisca 2014 – Part V (My Last Day…and How The Chef’s Team Makes It Happen)
The past few weeks have been a sort of a travel roller coaster.
I spent a fantastic two days on the Seabourn Odyssey marveling at what a fantastic ship she is; absolutely dumbfounded by how incredible the Seabourn staff, crew and executives pulled off a miracle after her horrifically late deliver and the shocking condition T. Marrioti left the ship in.
That was sandwiched in between two wonderful days in Venice with incredible views, outstanding stays at the Ca’ Segredo Hotel, and my favorite meal of liver and onions in a little local restaurant as we watched a local man eat his meal, sleep for about an hour and then carry on as if all is normal (as he apparently does nightly). And it was coupled with my planning for a great family cruise on the brand new Celebrity Equinox visiting Israel, Egypt, Turkey, Greece and Italy at an absurdly low price. (What could be bad?)
And then I returned to complaints of chaos in the dining room of a Regent Seven Seas ship, demands for more “compensation” for non-compensable issues on a recent cruise, the absurdity of “Fire Sale” marketing by Silversea and, frankly, ridiculous marketing by Seabourn which I believe cheapens its product and name.
So I ask, “With many of the ships essentially full, WHAT THE HELL IS GOING ON?“
Before I answer that I want you to watch a short video from the owners of a new travel magazine AFAR, which I will be at the launch party for next month:
[youtube https://www.youtube.com/watch?v=x6UxmaTC0OE&hl=en&fs=1&color1=0x234900&color2=0x4e9e00&border=1&w=580&h=360]
Cruises are supposed to be about travel; seeing new places and seeking out life-enriching experiences.
Cruises are supposed to be about cruise lines providing the traveler with excellent service (expectations adjusted accordingly dependent on price) and facilities to relax and recharge in while transporting us to the next life-enriching experiences.
Cruises are supposed to be about not seeking perfection or finding things to complain about, but rather the enjoyment of an overall experience.
Unfortunately it seems, as I was afraid would be the case (and which I have written about), the cruise lines cut rate pricing has created a monster…and it is a monster that many cruisers are feeding. I will get to the cruise lines in a minute, but first those feeding the monster.
When things are great the small misses (an unreplenished refrigerator or trying to get a second cup of coffee) are noted, but are weighted as rather petty in light of the entire cruise experience. Now, for some – not all – it “goes on The List”. That list becomes the focus – or the game of “How I get a free cruise or big discount” – rather than why I went on the cruise to begin with.
You remember that sleeping man in the restaurant I spoke of earlier. I could have said, “That is outrageous! How dare they allow him to sleep away while I am trying to enjoy my dinner. My dinner is ruined.” Instead I said, “What an interesting piece of life! Strange, but interesting. I must truly be in a local spot and what a treat it is to be able to enjoy (or tolerate…take your pick) this moment as if I lived in Venice. It makes my liver and onions taste, well, so uniquely Venetian.”
Now there are those that will remember most the missing towel or overcooked fish, but they will actually be the ones that probably will forget they were on the cruise, first and foremost, to be travelers. They turned into the dreaded (by some) “dealmakers“. It is all about the “deal”.
I firmly believe this has come about, in large part, because over the past months the cruise lines have trained the cruising public that it is about the deal and not about the travel or life-enriching experiences. After years of trying to make it clear that waiting until the last minute is not a good travel strategy, the cruise lines panicked and decided that more important than long-term price and quality integrity, there must be short term “fill the ships” cut-rate pricing and deals. So all the effort of the past years to have product integrity has been effectively tossed out. Add to that some cruise lines loss of cash positions causing changes that reduce the quality of their product.
Regent has suffered this for a long time and, despite its good faith and concentrated efforts to correct the errors of its prior owners, it is a long process that involves far more than training dining room staff (if the shipboard management doesn’t get it, how the heck are they going to train the staff properly?). Add to that what is a now commonly reported complaint of people that don’t normally cruise on open liquor ships are running a bit amuck, interfering with “travel”…and then The List begins and the “I need to be compensated” becomes the focus.
Then there is the Silversea approach (now being somewhat mimicked, but purely for marketing reasons, by Seabourn) of doing anything to get people on their ships. Increase base prices slightly so that 60% discounts with free air can be offered…with onboard credits too! They must be desperate, right?! And then the thoughts of , “Gee, Silversea has cut back here or there. It just isn’t the same. I better start my list!”…placing all the neat stuff to the rear (“That is what I paid for, so why does that count?) and forgetting about the life-enriching travel.
This is followed by Seabourn’s most recent marketing “One Week Sale” approach. I swear it is like opening the newspaper or watching television and hearing a commercial for Macy’s (Lowest prices of the season! Hurry, limited supplies!, etc.) or, worse, a commercial from a local automobile dealership (A Cadillac for only $200. That’s right, only $200. Of course the Cadillac is a 1984 Sedan deVille.) Now Seabourn is pitching a $1,349 cruise with cruises selling for $5,499. The ad doesn’t tell you that the first cruise, at $270 a day, is for a historically very low demand 5 day cruise that may or may not become a charter or that the second one is 14 day cruise at a 45% higher per diem. If the lines, especially Seabourn, treats its prospective guests in such a fashion, what is it that can be expected?…The List.
Now regardless of what the cruise lines are doing, in their various forms, it is incumbent upon the traveler to do that which they originally intended to do: Travel. Don’t get sucked in. The cruise lines will see their ways are wrong, but that does little for the guest that used to be thrilled despite the little errors and now has “The List”.
Travel.
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