– Avalon Myanmar – Myanmar River Cruise – April 2017
*Azamara Club Cruises – Azamara Journey – Singapore to Dubai (April 8, 2018)
* Azamara Quest – Southeast Asia and Japan (February 2015)
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Part I
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part II
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part III
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part IV
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Some Final Observations and Thoughts
– The Prologue to the Travelogue
– The Adventure Begins…With a Bump or Two
– Settling In Made Easy
– Luxury Touches Here, There and OK, Not, Everywhere…But There Are Lots of Them!
– Asian Flair Onboard and On Shore
– Private Tours, Israel and Conflicts in Perceptions and Perspective
Celebrity Equinox 2009 – Egypt…Impressive and Depressing
– Dining With the Captain and the Reidel Wine Seminar
– The Last Dinner (Tuscan Grille) and Disembarkation
– What Happens When A Class Act Meets Highly Discounted Cruise Fare
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part I
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part II
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part III
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part IV (Food & Wine!)
– Princess Cruises Doesn’t Treat You Like Royalty; Celebrity Cruises Does! Which is a Better Value for the Upscale Cruise Guest? Part I
– Celebrity Silhouette vs. -Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part II: The Standard Veranda Staterooms
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part III: Treating You Right From The Start
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part IV: The Wine Lists Speak Volumes (As Do The Beverage Packages)
Regent Seven Seas Voyager – August 2017
– Italy and Corisca 2014 – Part I
– Italy and Corisca 2014 – Part II (Getting There, The Stateroom and First Impressions)
– Italy and Corisca 2014 – Part III (“You Can’t Teach Five Star Service” and Bonafacio, Corsica)
– Italy and Corisca 2014 – Part IV (Calvi, Monaco, Portofino, Porto Azzurro…and Stale Bread)
– Italy and Corisca 2014 – Part V (My Last Day…and How The Chef’s Team Makes It Happen)
You have read my articles complaining about cruise lines sucking up to the press with free cruises and another benefits so that unrealistically glowing reviews and awards are pushed upon the public as if they were both accurate and news.
I have recently been very harsh as to Silversea’s use of the press during the seatrial of the Silversea Spirit; with a lack of proper accommodations or any service being spun as something good, discussion of spaces being wonderful when they are incomplete and not a single word of concern or issue mentioned.
On October 30, 2009 the Financial Times (the preeminent London business newspaper) had an article written by a journalist invited on the Seabourn Odyssey for her initial run after delivery on her way to Venice, Italy. Claire Wrathall wrote, in part:
All credit, then, to the upmarket US brand Yachts of Seabourn, part of the cruise giant Carnival, that rather than try out the latest addition to their fleet, M/V Seabourn Odyssey, on eager-to-please friends, family and staff from head office, they decided to test it on an international party of people conditioned to find fault. Though it would be naive not to see it as a PR exercise (no one was paying and they treated us royally), the point of the trip was to elicit criticism of the sternest sort…
Our views were canvassed relentlessly, never formally, but in 48 hours I must have been asked about everything from what I thought of the bed linen to the after-dinner entertainment.
This did not surprise me to read. Seabourn has no problem admitting it isn’t perfect. In fact it is almost scary how readily it admits it is not. Every glitch is recognized…and if the head office hasn’t heard about it before a guest comment is received it wants to know why…and quick effort is made to correct it.
Seabourn is obsessively self-critical and welcomes comments of concerns, issues and complaints. And then it acts upon them in many ways, from why it happened to how a guest perceived it, to how to make it right both from an operational standpoint and with the guest. It is how Seabourn consistently provides outstanding service and cuisine.
And now you know, in part, why I don’t have much tolerance for the glowing reviews when they are not earned.
Goldring Travel LLC
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