– Avalon Myanmar – Myanmar River Cruise – April 2017
*Azamara Club Cruises – Azamara Journey – Singapore to Dubai (April 8, 2018)
* Azamara Quest – Southeast Asia and Japan (February 2015)
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Part I
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part II
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part III
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part IV
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Some Final Observations and Thoughts
– The Prologue to the Travelogue
– The Adventure Begins…With a Bump or Two
– Settling In Made Easy
– Luxury Touches Here, There and OK, Not, Everywhere…But There Are Lots of Them!
– Asian Flair Onboard and On Shore
– Private Tours, Israel and Conflicts in Perceptions and Perspective
Celebrity Equinox 2009 – Egypt…Impressive and Depressing
– Dining With the Captain and the Reidel Wine Seminar
– The Last Dinner (Tuscan Grille) and Disembarkation
– What Happens When A Class Act Meets Highly Discounted Cruise Fare
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part I
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part II
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part III
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part IV (Food & Wine!)
– Princess Cruises Doesn’t Treat You Like Royalty; Celebrity Cruises Does! Which is a Better Value for the Upscale Cruise Guest? Part I
– Celebrity Silhouette vs. -Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part II: The Standard Veranda Staterooms
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part III: Treating You Right From The Start
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part IV: The Wine Lists Speak Volumes (As Do The Beverage Packages)
Regent Seven Seas Voyager – August 2017
– Italy and Corisca 2014 – Part I
– Italy and Corisca 2014 – Part II (Getting There, The Stateroom and First Impressions)
– Italy and Corisca 2014 – Part III (“You Can’t Teach Five Star Service” and Bonafacio, Corsica)
– Italy and Corisca 2014 – Part IV (Calvi, Monaco, Portofino, Porto Azzurro…and Stale Bread)
– Italy and Corisca 2014 – Part V (My Last Day…and How The Chef’s Team Makes It Happen)
I have, to be sure, been quite harsh about what is going on with Seabourn’s Seattle office approach. But I have also been quick to remind you that the staff and crew on the ships remain the best at sea.
|Both the Seabourn Staff smiles and the Caviar are Plentiful!|
This is an example of what I mean…from just the past 72 hours:
A client booked a Seabourn cruise long ago in an Guarantee Suite. From more than a decade of history with Seabourn I “knew” my client would be well taken care of and, most certainly, would not be placed into a suite without a bathtub (and, let’s face it the odds of that are extremely small anyway). Well, it happened and the client was not happy…at all.
Old Seabourn would have found a way to fix the problem, but New Seabourn couldn’t/wouldn’t find a way to solve the problem. After many weeks of disappointment, eventually someone made a last minute cancellation and the client was moved to a very forward suite, but with a bathtub…And then there was silence.
Two days after my client boarded the ship I called Seattle to find out what the status was of my client (Yes, I do check up on you if I know there might be a concern or issue…it is what I do and most of you never knew I do it!). This triggered what would have, under Old Seabourn, been done automatically: Seattle contacted the Hotel Manager who then came up to my client, explained the situation and offered to move them, if possible, for the second week of her cruise.
Magically, this anonymous “cruise line passenger” was transformed into a “Seabourn guest”!
I then received a very nice email from my client letting me know how much the Hotel Manager cared, that her suite was acceptable and she was having a really nice cruise.
This morning I received a second email from my client asking for pricing for another Seabourn cruise.
There are two very important points to be made here:
New ships. New itineraries. New menus. All of these are nice, but when you get down to what keeps a Seabourn guest coming back it comes down to three things (to steal an old real estate adage): Service, Service and Service.
Regardless of the bumps in the road, know that Goldring Travel is there as your advisor and advocate, but also know that the Seabourn staff and crew are there as your warm, gracious and talented hosts.
Goldring Travel LLC
12177 Business Park Drive, Suite 6
Truckee, California 96161
US: (877) 2GO-LUXURY (877-246-5898)
UK: 020 8133 3450
AUS: (07) 3102 4685
Everywhere Else: +1 530-562-9232