– Avalon Myanmar – Myanmar River Cruise – April 2017
*Azamara Club Cruises – Azamara Journey – Singapore to Dubai (April 8, 2018)
* Azamara Quest – Southeast Asia and Japan (February 2015)
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Part I
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part II
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part III
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part IV
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Some Final Observations and Thoughts
– The Prologue to the Travelogue
– The Adventure Begins…With a Bump or Two
– Settling In Made Easy
– Luxury Touches Here, There and OK, Not, Everywhere…But There Are Lots of Them!
– Asian Flair Onboard and On Shore
– Private Tours, Israel and Conflicts in Perceptions and Perspective
Celebrity Equinox 2009 – Egypt…Impressive and Depressing
– Dining With the Captain and the Reidel Wine Seminar
– The Last Dinner (Tuscan Grille) and Disembarkation
– What Happens When A Class Act Meets Highly Discounted Cruise Fare
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part I
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part II
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part III
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part IV (Food & Wine!)
– Princess Cruises Doesn’t Treat You Like Royalty; Celebrity Cruises Does! Which is a Better Value for the Upscale Cruise Guest? Part I
– Celebrity Silhouette vs. -Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part II: The Standard Veranda Staterooms
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part III: Treating You Right From The Start
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part IV: The Wine Lists Speak Volumes (As Do The Beverage Packages)
Regent Seven Seas Voyager – August 2017
– Italy and Corisca 2014 – Part I
– Italy and Corisca 2014 – Part II (Getting There, The Stateroom and First Impressions)
– Italy and Corisca 2014 – Part III (“You Can’t Teach Five Star Service” and Bonafacio, Corsica)
– Italy and Corisca 2014 – Part IV (Calvi, Monaco, Portofino, Porto Azzurro…and Stale Bread)
– Italy and Corisca 2014 – Part V (My Last Day…and How The Chef’s Team Makes It Happen)
I know Oceania Cruises has a basic mantra of making things right, but its communication regarding the effects of the devastating Chilean earthquake on its cruises has been exceptional.
I have clients who are about to embark on the Oceania Insignia on a lengthy South American cruise. Of course concern over what would be happening with the cruise has been significant. Obviously bombarding Oceania with calls when it could not possibly have definite information in an every changing situation would have been counterproductive. So I thought: patience.
As if reading my mind, Oceania sent out an email and a fax (just to be sure the information was received) with an update, an explanation and a note of appreciation of the client’s concerns and the stresses involved. All in all three well-timed emails advising that things looked good and all plans were for the cruise to go off as scheduled.
Then yesterday I received the latest email. Not only did it have information as to both disembarking and embarking guests, it gave details of some of the logistical concerns. For example, it explained that if you arrived at the port after 3:30 p.m. you and your luggage would have to be tendered to the ship because ships with relief supplies were scheduled to arrive and the dock space was needed to offload the critically needed materials. This was followed by a facsimile and then, in the early evening, a telephone call…with a note that Oceania would have a phone line open for questions until 9:00 p.m.
There is literally no more that could be asked of a cruise line in this situation. Bravo!
BTW, I called my clients immediately…as they were arriving at the airport for their flight to Santiago (scheduled to arrive the day before the cruise, of course)…and advised them to arrive at the ship as early as they could to embark (probably around 11:30 a.m.) so that if there was a problem such as the early arrival of a relief ship, they had a better chance of embarking from the dock rather than a tender. I advised that it was better to wait in at the port or on the ship than having a clearly chaotic situation with tendering just so they could spend a couple of extra hours on land. (I bit of conservatism can avoid big hassles.)
I will keep you posted on how the embarkation went. And, if you want to follow the cruise on the Oceania Insignia you can do so on The Gold Standard Luxury Travel Forum.
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