– Avalon Myanmar – Myanmar River Cruise – April 2017
*Azamara Club Cruises – Azamara Journey – Singapore to Dubai (April 8, 2018)
* Azamara Quest – Southeast Asia and Japan (February 2015)
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Part I
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part II
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part III
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part IV
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Some Final Observations and Thoughts
– The Prologue to the Travelogue
– The Adventure Begins…With a Bump or Two
– Settling In Made Easy
– Luxury Touches Here, There and OK, Not, Everywhere…But There Are Lots of Them!
– Asian Flair Onboard and On Shore
– Private Tours, Israel and Conflicts in Perceptions and Perspective
Celebrity Equinox 2009 – Egypt…Impressive and Depressing
– Dining With the Captain and the Reidel Wine Seminar
– The Last Dinner (Tuscan Grille) and Disembarkation
– What Happens When A Class Act Meets Highly Discounted Cruise Fare
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part I
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part II
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part III
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part IV (Food & Wine!)
– Princess Cruises Doesn’t Treat You Like Royalty; Celebrity Cruises Does! Which is a Better Value for the Upscale Cruise Guest? Part I
– Celebrity Silhouette vs. -Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part II: The Standard Veranda Staterooms
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part III: Treating You Right From The Start
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part IV: The Wine Lists Speak Volumes (As Do The Beverage Packages)
Regent Seven Seas Voyager – August 2017
– Italy and Corisca 2014 – Part I
– Italy and Corisca 2014 – Part II (Getting There, The Stateroom and First Impressions)
– Italy and Corisca 2014 – Part III (“You Can’t Teach Five Star Service” and Bonafacio, Corsica)
– Italy and Corisca 2014 – Part IV (Calvi, Monaco, Portofino, Porto Azzurro…and Stale Bread)
– Italy and Corisca 2014 – Part V (My Last Day…and How The Chef’s Team Makes It Happen)
I have been reading a thread on Cruise Critic about Seabourn cancelling a March 28, 2009 repositioning cruise from St. Thomas to Ft. Lauderdale. Seabourn – giving eight (8) months prior notice – has offered a 10% discount plus a $200 onboard credit. The Host chimes in immediately that the compensation sounds low and then someone declares the cancelled passenger should get a highly discounted or free cruise.
While I do agree that there should be some sort of compensation because the cruise was planned and, possibly, airfare was already purchased, but let’s consider the normal person’s “damages” worthy of compensation: Possibly a $100 air ticket change fee and some time finding an alternative cruise or vacation…and a bit of upset/disappointment at the cancellation. (Hotels, etc. can be cancelled with no penalty.)
Oh, there are the cries of the cruise line needs to promote loyalty and effectively only overcompensating someone will achieve that. There is, alas, a difference between earning loyalty and buying it. Trust me, buying it doesn’t work.
Case in point: I was able to procure a group of six people a total refund plus free cruises due to a last minute issue with Seabourn. Imagine six (6) free cruises just so they could go a week later. Having pocketed the very significant sum of money, when it came time to pay for the next cruise: Cancelled. To be fair, there were understandable circumstances from the guests point of view, but Seabourn was out not only 6 fares and 6 free cruises, but 2 other fares on the guest cancelled cruise…and I was out as well; having to do far more work than expected and, obviously, making far less money.
The loyalty – when it comes to such things – almost always rests with the guest and not the company providing the services or product. For if the product or service is not in the guest’s best interest, it simply is not going to be paid for. Loyalty would have the guest saying, “Gee, we got all of our money refunded, so Seabourn has effectively paid for our next cruise and then some. I am loyal to Seabourn and want to do right by it, so extenuating circumstances aside, I will take cruise rather than cancel it.” To be fair, there are some that would take that approach, but they are far and few between. (Do it and see what a company like Seabourn will do for you…the ones that really show the loyalty!!!)
In the end, from my perspective, the “free cruise” demands are not about “loyalty”. And it should not be about trying to extort something under the guise of loyalty. It should be about being treated fairly and respectfully…both ways.