– Avalon Myanmar – Myanmar River Cruise – April 2017
*Azamara Club Cruises – Azamara Journey – Singapore to Dubai (April 8, 2018)
* Azamara Quest – Southeast Asia and Japan (February 2015)
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Part I
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part II
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part III
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part IV
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Some Final Observations and Thoughts
– The Prologue to the Travelogue
– The Adventure Begins…With a Bump or Two
– Settling In Made Easy
– Luxury Touches Here, There and OK, Not, Everywhere…But There Are Lots of Them!
– Asian Flair Onboard and On Shore
– Private Tours, Israel and Conflicts in Perceptions and Perspective
Celebrity Equinox 2009 – Egypt…Impressive and Depressing
– Dining With the Captain and the Reidel Wine Seminar
– The Last Dinner (Tuscan Grille) and Disembarkation
– What Happens When A Class Act Meets Highly Discounted Cruise Fare
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part I
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part II
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part III
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part IV (Food & Wine!)
– Princess Cruises Doesn’t Treat You Like Royalty; Celebrity Cruises Does! Which is a Better Value for the Upscale Cruise Guest? Part I
– Celebrity Silhouette vs. -Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part II: The Standard Veranda Staterooms
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part III: Treating You Right From The Start
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part IV: The Wine Lists Speak Volumes (As Do The Beverage Packages)
Regent Seven Seas Voyager – August 2017
– Italy and Corisca 2014 – Part I
– Italy and Corisca 2014 – Part II (Getting There, The Stateroom and First Impressions)
– Italy and Corisca 2014 – Part III (“You Can’t Teach Five Star Service” and Bonafacio, Corsica)
– Italy and Corisca 2014 – Part IV (Calvi, Monaco, Portofino, Porto Azzurro…and Stale Bread)
– Italy and Corisca 2014 – Part V (My Last Day…and How The Chef’s Team Makes It Happen)
Folks, if you want to see how to (seemingly with clear intent) mislead people trying to get truthful information (and, of course, to respond to the specific references in my blog) read the posts on Luxury Cruise Talk about its present group cruise on the Regent Navigator. But before doing so, remember TravelCat2’s complaints…and the complaints of so many others…about poor food quality, poor food temperature, lacking buffets, spotty service, problems with the ship and, of course, my (and I am confident no one else’s) reference to the way things were when it was Radisson Seven Seas.
One cruise after an absolutely horrid report, the comments by LCT members on the cruise are, in part:
“So far, food quality and temperatures have been perfect…For those of you who are worried about your future Navigator cruses, I say there is no need to worry. I think Jackie’s [TC2’s] review might of made our cruise better as Jackie’s comments must of been read by someone with some power to fix the negatives!…The ship looks beautiful, the service is old school Radisson, just like it was in the good old days…perfect!”
“I agree with Karen the food and service have been exceptional…We spoke with the comedian and he said in over 100 cruises he has never seen such an incredible buffet… The boys have been spoiled by their room steward, Victor, and room service…We really feel lucky to have Engelbert as general manager. It is obvious he is on top of things. Franco certainly is a wonderful addition in the dining room.”
Please. Which is worse: Cruise Critic playing its games or Luxury Cruise Talk playing its?
Before going on I must pause and ask, “Do I really care or believe a comedian’s comment about a buffet? Heck, he is paid by the cruise line and may think Regent is heaven after two months on NCL”
Then I must ask, “Wasn’t Engelbert the general manager last cruise? Wasn’t Franco in charge of the dining room last cruise? Did the home office blast them or did they know the LCT group was coming and the easiest thing to do is suck up to them for one cruise and then go back to their lazy ways?” Folks, I can assure you there are meetings every single day reviewing the LCT experience the last day and organizing the plan to keep them happy this day. It is what all cruise lines do. (I can assure you wonderful Engelbert and Franco don’t want to get an earful from Ngaire or suffer the sure to be ensuing consequences.)
As I have said, cruise lines do go over and above for their top producers. Seabourn does a bit of extra for my groups. I would dare say that what Seabourn does for my Food & Wine Cruises is beyond what is done by any other cruise line. But…and it is a big “but…I also have the confidence that the exceptional service will be present on every Seabourn cruise; not just the ones I have a group on. And, to be sure, if a general (hotel) manager or maitre d’ had one cruise of the quality complained of on Regent that would be the end of their relationship with Seabourn. Why? What is that magic word: “Consistency”.
Finally, let’s try this: Even if everything posted about the Regent Navigator’s last two cruises are true, at best you have an unrelenting disaster and then nirvana. That is totally unacceptable. The reality is, however, there is no way that literally everything has become perfect; especially since there have been so many reviews asserting problem after problem with Navigator.
So with the service allegedly being wonderfully “old school Radisson” I must conclude that even the LCT cheerleaders have therefore admitted that the “New school Regent service ain’t very good”! Seriously, why any reference to Radisson if Regent is “perfect”? Don’t bother even trying to find a legitimate answer to that.
Yes, I want Regent to go back to the service levels when it was Radisson…and I want cruise message boards to go back to the quality they were then as well. At least I know that soon…every soon…at least one of those things will be happening.
Goldring Travel LLC
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