– Avalon Myanmar – Myanmar River Cruise – April 2017
*Azamara Club Cruises – Azamara Journey – Singapore to Dubai (April 8, 2018)
* Azamara Quest – Southeast Asia and Japan (February 2015)
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Part I
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part II
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part III
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part IV
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Some Final Observations and Thoughts
– The Prologue to the Travelogue
– The Adventure Begins…With a Bump or Two
– Settling In Made Easy
– Luxury Touches Here, There and OK, Not, Everywhere…But There Are Lots of Them!
– Asian Flair Onboard and On Shore
– Private Tours, Israel and Conflicts in Perceptions and Perspective
Celebrity Equinox 2009 – Egypt…Impressive and Depressing
– Dining With the Captain and the Reidel Wine Seminar
– The Last Dinner (Tuscan Grille) and Disembarkation
– What Happens When A Class Act Meets Highly Discounted Cruise Fare
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part I
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part II
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part III
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part IV (Food & Wine!)
– Princess Cruises Doesn’t Treat You Like Royalty; Celebrity Cruises Does! Which is a Better Value for the Upscale Cruise Guest? Part I
– Celebrity Silhouette vs. -Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part II: The Standard Veranda Staterooms
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part III: Treating You Right From The Start
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part IV: The Wine Lists Speak Volumes (As Do The Beverage Packages)
Regent Seven Seas Voyager – August 2017
– Italy and Corisca 2014 – Part I
– Italy and Corisca 2014 – Part II (Getting There, The Stateroom and First Impressions)
– Italy and Corisca 2014 – Part III (“You Can’t Teach Five Star Service” and Bonafacio, Corsica)
– Italy and Corisca 2014 – Part IV (Calvi, Monaco, Portofino, Porto Azzurro…and Stale Bread)
– Italy and Corisca 2014 – Part V (My Last Day…and How The Chef’s Team Makes It Happen)
I have received a number of requests to comment on the post of someone (“Admiral Horatio Nelson” who says he is a former Regent Seven Seas Cruises employee) on Cruise Critic and Luxury Cruise Talk that were pulled. I had said that I would post something, so here it is…
As many of you know I have very strong opinions on various topics and will not pull a punch when it comes to calling someone out for not telling the truth or if I think their perception is wrong or if they are cheerleading.
What I won’t do is engage in, or endorse, personal attacks against someone who has not posted their position or is not in the public eye…or deals with a situation not posted by someone. To do so puts out possibly false or inaccurate information or violates someone’s personal privacy. That is, to my mind, far different from the Cruise Critic “You weren’t there, so you are not allowed to comment” policy…especially when information from other sources is know.
I tried to find a way to edit the Admiral’s comments as they do have some interesting perspectives, but they are really far too engaged in personal attacks against people that simply have no way to respond and also could be inaccurate (one’s perception is one thing, but the comments made go beyond that). Reading them, they could simply be designed to inflict injury on Regent Seven Seas Cruises or the named employees, rather than to discuss facts or ways to improve various situations they may exist.
That said, what I will say is, as I read the Admiral’s comments, he asserts that the handling of employees changed markedly from the days of Radisson Seven Seas Cruises and became one focused on stifling crew input and solidifying one’s position rather than bettering the product. These opinions are actually very common in a very corporate structured entity; as it feeds on preserving oneself rather than improving the company ala General Motors, Wall St., etc.
The interesting thing is that the Admiral seems to be complaining that Regent’s operations are being transformed into a part, or mirror, of Oceania’s. As you all know I wrote about the Oceanification of Regent months ago. Unfortunately, the Admiral seems to conclude this is a bad thing, but when the personal attacks are stripped away, there is no substance to back up the outrage.
While I actually do agree that Mark Conroy seems to be devolving into nothing more than a figurehead and that all the hype he previously provided about improvements, the new ship, etc. all seemed to be swept aside by Prestige Cruise Holdings and most of “his” people have left or be asked to leave, I do not necessarily come to the same conclusion that Oceanification is a bad thing. I must honestly state that my initial impression was that it was not a good thing, but when things kept getting worse at Regent – in my opinion – change to better efficiencies, performance, crew training, etc. even if similar/the same as Oceania’s is a good option.
Regent, by many standards, has been backsliding. Even the sanitized Cruise Critic forum has become rather regularly filled with the complaints I mentioned – and was battered for – a year ago. It was the basis, in part, for Mark Conroy to write his open letter on Cruise Critic and Luxury Cruise Talk. So is change a bad thing? I think not.
As I have stated, and as the Admiral does, and as Mark Conroy notes, the crew needs to be better trained and better cared for. If that means changing Human Resource personnel (and I would strongly assert those that created the problem which is admittedly so vast rarely can be a major part of the solution…part of the retraining, possibly; but not the solution) and other areas of management, shipboard controls, etc., so be it.
But when having this discussion we can be upset, and even bitter (from job issues or passenger letdowns), we need to be civil and respectful.
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