– Avalon Myanmar – Myanmar River Cruise – April 2017
*Azamara Club Cruises – Azamara Journey – Singapore to Dubai (April 8, 2018)
* Azamara Quest – Southeast Asia and Japan (February 2015)
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Part I
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part II
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part III
– How Close to Luxury Can Celebrity’s Smallest Ship Get? Part IV
– How Close to Luxury Can Celebrity’s Smallest Ship Get? – Some Final Observations and Thoughts
– The Prologue to the Travelogue
– The Adventure Begins…With a Bump or Two
– Settling In Made Easy
– Luxury Touches Here, There and OK, Not, Everywhere…But There Are Lots of Them!
– Asian Flair Onboard and On Shore
– Private Tours, Israel and Conflicts in Perceptions and Perspective
Celebrity Equinox 2009 – Egypt…Impressive and Depressing
– Dining With the Captain and the Reidel Wine Seminar
– The Last Dinner (Tuscan Grille) and Disembarkation
– What Happens When A Class Act Meets Highly Discounted Cruise Fare
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part I
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part II
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part III
– Lisbon to Monaco: Crystal As a “Move Up” & “Move Over” Luxury Option – Part IV (Food & Wine!)
– Princess Cruises Doesn’t Treat You Like Royalty; Celebrity Cruises Does! Which is a Better Value for the Upscale Cruise Guest? Part I
– Celebrity Silhouette vs. -Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part II: The Standard Veranda Staterooms
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part III: Treating You Right From The Start
– Celebrity Silhouette vs. Royal Princess – Which Is A Better Value For The Upscale Cruise Guest? Part IV: The Wine Lists Speak Volumes (As Do The Beverage Packages)
Regent Seven Seas Voyager – August 2017
– Italy and Corisca 2014 – Part I
– Italy and Corisca 2014 – Part II (Getting There, The Stateroom and First Impressions)
– Italy and Corisca 2014 – Part III (“You Can’t Teach Five Star Service” and Bonafacio, Corsica)
– Italy and Corisca 2014 – Part IV (Calvi, Monaco, Portofino, Porto Azzurro…and Stale Bread)
– Italy and Corisca 2014 – Part V (My Last Day…and How The Chef’s Team Makes It Happen)
I always find the different perspectives on with whom to buy one’s cruise interesting. There are those that only consider price, those that consider assistance and yet others that consider extras.
An interesting thing happened just today when a client was given an inaccurate quote from another agency and then asked me to beat that price…after I had given a very significant discount already and irrespective of the hours spent discussing which cruise to take, logistics, quoting possible alternatives, etc.
I really thought about “Was it all price?”, “What about the assistance I gave?”, “What is the it extra that I could give or did give versus the other agent?”
But then I thought, if it was only about price then I would not have had to spend the hours working things out. And if it was about assistance, it would not really be about the price. But then I thought, “Ya know, it is actually about the extras…and that doesn’t really mean a free tour or cocktail party.”
The extras is making sure the client has a wonderful experience from beginning to end. So even though the travel agent with the error wasn’t my employee (and, in fact, was my competition) I thought about the client being put in a bad place through the act of a bad travel agent. So I not only honored the erroneous quote, I beat it.
Maybe it was not the most expedient thing to do from a business perspective as to that single booking, but from a way to do business, I think it was the only thing to do. It put my client in a “win, win” situation. The client knows it got the best price AND it knows there is a travel agent willing to go the extra just to make sure the client is more than content.
As most of you know, I am a Pinnacle Club (top tier) agent with Seabourn Cruise Line. And you know that I believe Seabourn is the best cruise product out there in spite of it having (at least for now) the oldest, least amenitied, ships in the luxury market. Why?
It was thinking about what Seabourn would have done for its guest that gave me the answer.